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My screen was replaced somewhere else and something isn't right

The phone came back working, mostly. But touch feels off, the picture looks different, the edge lifts, or calls behave strangely. Some differences come with the screen grade you were given; others are faults.

Short answer

First go back to the shop that did it while you're under their warranty. If that isn't possible, bring it to us for a check.

Send us a photo or video
1

What it's likely to be

  • Lower-grade panel fitted

    Most likely

    Greyer blacks, a thicker border, lower brightness and missing True Tone are typical of cheaper panels. Not a fault, but you should have been told.

  • Parts not transferred carefully

    Possible

    Sensors and small brackets move from the old screen to the new one. Missed or damaged parts cause call, brightness or Face ID problems.

  • Poor seal or adhesive

    Possible

    An edge that lifts, dust under the glass or creaking when pressed.

  • Faulty replacement panel

    Possible

    Ghost touch, flicker or lines on a brand-new screen are defects.

2

Try this first

  1. Check Settings › General › About › Parts and Service History so you know what was fitted.
  2. Write down exactly what's wrong and when it happens. It makes the check much faster.
  3. Contact the first shop if you're still within their warranty.
3

Bring it in if

  • The first shop can't help or has closed.
  • Touch, calls or Face ID don't work properly.
  • The edge is lifting — the battery might be swelling.
4

What SPR usually does

Screen replacement — Original Grade

If the fitted panel is faulty or you want a better one, we replace it and you choose the grade with everything explained first.

90 days
covers touch function defects

Screen replacement — Genuine

If you want the screen to show as genuine.

90 days
covers touch function defects

Every SPR screen job is tested in front of you at collection: touch on every edge, calls, Face ID and the picture on white and black.

Price depends on the model and option. WhatsApp us your model for a free quote, or see how we check it first.

Still not sure what it is?

Send a photo or a short video and your model. A technician will tell you what it looks like and what the options are — free, no obligation.

WhatsApp a photo

Looks a bit different? Try these

“Unknown Part” after repairTrue Tone disappearedGhost touch (taps by itself)
Send us a photo on WhatsApp