1
What it's likely to be
The drop damaged Face ID too
PossibleImpact at the top of the phone can damage the Face ID parts directly.
Something covering the sensors
PossibleA thick protector, dirt or a crack right over the notch area can block it.
Damage during an earlier repair
Less commonFace ID parts are delicate and are handled during screen work. A careless repair can break them.
2
Try this first
- Clean the notch or Dynamic Island area and remove the screen protector to test.
- Settings › Face ID & Passcode: try Reset Face ID and set it up again in good light.
- Write down whether Face ID works before any screen repair, so you know where things stood.
3
Bring it in if
- Face ID shows “not available” or the setup won't finish.
- You need a screen anyway — tell us Face ID is already faulty so it's checked together.
4
What SPR usually does
Screen replacement — Original Grade
We test Face ID with you before the screen work and again after, so nothing is a surprise.
90 days
covers touch function defects
Face ID repair
If Face ID itself is damaged, it's a separate repair with its own 180-day warranty.
180 days
covers component defects
Price depends on the model and option. WhatsApp us your model for a free quote, or see how we check it first.
Still not sure what it is?
Send a photo or a short video and your model. A technician will tell you what it looks like and what the options are — free, no obligation.
WhatsApp a photo